Abasthan Energy Pvt Ltd (CIN: U29304WB2024PTC274217)
Last Updated: May 10, 2025
At Abasthan Energy Pvt Ltd, our dedication extends beyond merely providing robust web hosting solutions; it encompasses ensuring a positive and transparent experience for every member of our valued customer community. This meticulously crafted Refund Policy serves as a detailed guide, illuminating the circumstances under which refunds or cancellations may be considered for the diverse array of services we offer. We firmly believe in fostering a relationship of trust and mutual understanding with our clientele, and this policy is a testament to that commitment. We earnestly encourage each and every customer to invest the necessary time to thoroughly peruse the entirety of this document, thereby gaining a complete and nuanced understanding of their rights, obligations, and the specific procedures that govern refund and cancellation scenarios. Our overarching aim is to maintain a fair and equitable framework that safeguards the interests of both our esteemed customers and Abasthan Energy Pvt Ltd as a service provider.
The integrity of our billing system is of paramount importance, and we implement rigorous checks to minimize the occurrence of errors. Nevertheless, we acknowledge that on rare occasions, an unintended mispayment or a demonstrable billing inaccuracy originating directly from Abasthan Energy Pvt Ltd may transpire. In such exceptional circumstances, we are fully committed to undertaking a thorough review of the specific details. To facilitate an efficient and timely resolution, it is absolutely essential that you, our valued customer, promptly bring any such suspected discrepancy to our attention. To this end, should you have reason to believe that you have executed an incorrect payment, we urge you to initiate contact with our dedicated billing support team, furnishing them with comprehensive information pertaining to the transaction in question, **within a strict three (3) hour window** following the moment the payment was successfully processed by our systems. This critically short notification period is in place to enable our team to conduct a meticulous investigation with optimal efficiency and to implement any necessary corrective measures without undue delay, should the findings of our inquiry substantiate your claim. Regrettably, failure to adhere to this precise notification timeframe may significantly impede our capacity to offer a satisfactory resolution. Each and every instance of a reported mispayment will be subjected to a careful and individualized assessment, taking into account all pertinent factors, and any potential refunds will remain contingent upon the successful completion of our stringent internal verification protocols.
We fully recognize and respect the right of our customers to make informed decisions regarding their service subscriptions, including the option to initiate a cancellation of their active services with Abasthan Energy Pvt Ltd. However, in the interest of maintaining a sustainable service model and fairly compensating for resources already allocated, it is vital to understand that the act of canceling a service may lead to the imposition of specific financial charges. These potential charges are carefully structured to reflect a range of considerations, encompassing but not limited to the initial costs incurred in setting up your service, the reservation and allocation of dedicated server resources, and the total duration for which the service remained active under your account. The precise cancellation charges that may be applicable to your particular service are contingent upon several key variables, including the specific type of hosting plan you selected, the overall term of your service subscription (e.g., monthly, annual), and the exact point in time at which your formal cancellation request is officially received by our systems. We wish to explicitly advise that the **cancellation charge can, in certain circumstances, amount to up to 100%** of either the remaining balance of your pre-paid service fees or the non-refundable initial setup fee that may have been associated with your plan, depending on the complex interplay of the aforementioned factors. To ensure complete transparency and avoid any unforeseen financial implications, we strongly urge you to meticulously review the detailed terms and conditions that are specifically associated with your chosen hosting plan, as these documents contain comprehensive information regarding our cancellation charge structure. By proceeding with a cancellation request, you implicitly acknowledge your full understanding and acceptance of these potential financial charges. Should you require any clarification regarding the exact cancellation charges that may apply to your specific account before proceeding with a cancellation, we encourage you to proactively reach out to our dedicated customer support team, who will be pleased to provide you with accurate and detailed information tailored to your situation.
Beyond the clearly defined scenarios of inadvertent mispayments and formal service cancellations, any requests for refunds pertaining to the broader spectrum of our hosting services will typically be subjected to a thorough and individualized evaluation on a case-by-case basis. Our assessment process involves a careful consideration of a multitude of pertinent factors. These critical elements may include, but are not limited to, the precise nature and severity of the issue that has prompted the refund request, the total duration for which the affected service was actively utilized by the customer, the customer's adherence to the stipulations outlined in our comprehensive Terms of Service agreement, and the documented efforts undertaken by our skilled technical support team to effectively diagnose and resolve any service-related problems that may have been reported. It is of paramount importance to recognize that certain specific services or integral components of a comprehensive hosting package may be explicitly designated as non-refundable. Any such exclusions will be clearly and conspicuously identified within the specific service agreements that govern your use of those features or services, or they will be prominently displayed on the relevant sections of our official website at the time of purchase. Furthermore, in instances where a service has been utilized extensively over a significant period, or if the underlying reason for the refund request stems from circumstances that are demonstrably beyond the direct sphere of control of Abasthan Energy Pvt Ltd, it is possible that a full or partial refund may not be deemed appropriate. To ensure the most efficient and satisfactory resolution to any technical difficulties or service-related concerns, we strongly encourage our valued users to engage proactively with our expert technical support team as the initial step, as direct problem resolution often proves to be the most effective pathway to achieving customer satisfaction.
To formally initiate a request for a refund, it is necessary for you to establish direct contact with our dedicated billing department or our comprehensive customer support team through the official communication channels that are explicitly provided on our website. Your formal refund request must include a comprehensive and detailed explanation outlining the specific reason(s) for your request, the precise date on which the original purchase or payment was made, and any and all relevant transaction identifiers or details that may assist our team in locating and verifying the transaction in our records. Upon the formal receipt of your detailed refund request, our experienced team will undertake a careful and thorough review of the information you have provided, and they may, at their discretion, reach out to you to request further clarification or supporting documentation if deemed necessary for a complete understanding of the situation. We kindly request that you allow a reasonable and appropriate amount of processing time for your refund request to be fully evaluated with the due diligence it deserves. The official outcome of our internal review process will be communicated to you promptly via the primary contact information that is securely associated with your customer account. In the event that your refund request is formally approved following our review, the specific method by which the refund will be processed and the estimated timeframe for its completion will be contingent upon the original payment method you utilized for the purchase and the established internal processing procedures of Abasthan Energy Pvt Ltd. Please be aware that there may be inherent processing times imposed by external payment gateways or intermediary financial institutions that are regrettably beyond our direct ability to influence or expedite.
To maintain clarity and avoid any potential misunderstandings, we wish to explicitly enumerate certain specific services and individual items that are definitively categorized as non-refundable under our standard policies. These non-refundable items and services may include, but are not strictly limited to, fees associated with the initial registration of domain names, the acquisition and issuance of Secure Socket Layer (SSL) certificates, any non-recurring setup fees that may be applicable to dedicated server hosting plans, the licensing costs for various software applications, and any services that have been fully rendered, actively utilized, or completely consumed by the customer during the subscription period. Any specific services or items that fall under this non-refundable classification will be clearly and unambiguously identified to you at the precise point of purchase or will be explicitly stated within the terms and conditions of the relevant service agreements that govern your use of those particular offerings.
Abasthan Energy Pvt Ltd explicitly reserves the unrestricted right to implement modifications, amendments, or revisions to this comprehensive Refund Policy at any point in time, and such changes may be enacted without the obligation to provide prior notification to our customer base. Any and all modifications to this policy will be formally communicated by posting the updated version on this designated webpage, accompanied by a clearly visible revision of the "Last Updated" date to indicate the most recent changes. We therefore strongly encourage all of our valued customers to undertake a periodic review of this Refund Policy to ensure that they remain fully informed regarding any updates or alterations that may have been implemented. Your continued access to or utilization of our services following the official posting of any such modifications will be unequivocally construed as your full and informed acceptance of the revised Refund Policy in its entirety.
Should you have any inquiries, concerns, or require any clarification regarding any aspect of this detailed Refund Policy, we earnestly encourage you to reach out to our dedicated support team without any hesitation. You may contact us through the following official channels:
Abasthan Energy Pvt Ltd
Raiganj, West Bengal, India pin 733134
Email: [email protected]